Field Technician

Job Description

PCI is seeking an experienced Field Technician for its Corporate Information Technology operations based in Anaheim, California. This individual will:

• Field incoming support requests (phone and tickets)
• Triage and resolve support requests as necessary
• Escalate advanced issues to appropriate team
• Maintain excellent records of work completed
• Perform tests validating resolutions provided
• Engage all tickets assigned within internal SLAs
• Manage, execute, and document project work
• Produce written Knowledge Articles
• Provide mentoring to IT Service Desk Technicians
• Perform advanced diagnosis of client devices and branch office equipment
• Travel to remote offices and execute onsite work
• Front costs associated with travel and onsite project work
• Effectively communicate and execute work while face-to-face with our operations business partners in their offices
• Self-directed engagement of support requests and projects

Salary range: $66,000 - $83,000 annual salary plus non-guaranteed annualized bonus program.

Basic Requirements

• Minimum 3 years of technical support experience 
• Ability to travel up to 25% of the time, fronting cost to be reimbursed
• Must be able to provide steel toe boots
• Job function related Certification(s) such as: CompTIA Network+, Cisco CCNA, MCSA, etc.
• Intermediate understanding of structured cabling and equipment racking practices
• Ability to mentor Service Desk Technicians
• Basic understanding of Audio/Visual and conferencing solutions
• Intermediate software and Operating System troubleshooting ability
• Intermediate to advanced understanding of server/client relationship
• Intermediate administration of Active Directory
• Basic administration of technical management platforms, i.e. Mitel, Solar Winds, Cisco Meraki Dashboard
• Advanced client hardware troubleshooting
• Ability to execute remote and onsite/in person technical support
• Ability to determine equipment requirements and place orders
• Ability to organize, prioritize and execute project work both remote and onsite
• Ability to deploy Operating System images and install and configure common software
• Ability to complete data and profile migrations with high level of touch
• Intermediate understanding of routing, switching, and common networking concepts/protocols including TCP/IP, Ports, DNS, DHCP, LAN/WAN, VPN, etc.

Preferred Requirements

• Local to the LA area

 This role is not eligible for visa sponsorship.