Corporate Travel Agent

PCG is seeking a Corporate Travel Agent for its corporate headquarters based in Lenexa, KS. This individual will be responsible for the following:

• Booking and issuing domestic and international airline itineraries, hotel reservations, car reservations, train tickets, travel insurance, other land transportation
• Process travel requests, sometimes booking 30-40 transactions a day
• Assist travelers and planners with complex itineraries
• Provide online and agent assist reservation fulfillment; ticketing, exchanges, refunds and voids
• Review, negotiate and make recommendations with event contracts as needed
• Monitor and support corporate travel department email and telephones
• Maintain traveler profiles 

Basic Requirements:

• At least 2 years experience working in a customer-facing position
• Must have robust customer service skills
• Must have excellent attention to detail
• Must have the ability to maintain high levels of confidentiality 
• Ability to process high-volume requests required
• Oral and written communication skills
• Ability to work in team environment
• Ability to learn and apply new skills
• Critical thinking and problem-solving skills
• Ability to multitask

Preferred Requirements:

• Experience working in the travel industry
• Proficiency with travel booking systems
• Bachelor's Degree preferred
• Experience booking corporate travel
• Experience with international travel bookings and group travel
• Experience with Sabre Reservation System
• Experience with Acendas is preferred
• Local to the Kansas City area

This role is not eligible for visa sponsorship.